English
Effective Date: 1st May 2024
Thank you for choosing Katundu. We understand that circumstances may arise that require you to cancel your order. Please review our cancellation policy below.
Cancellation Eligibility
You may cancel your order under the following conditions:
- The cancellation request must be submitted 24 hours of placing the order.
- Orders that have already been processed or shipped cannot be canceled.
- Certain products may be excluded from our cancellation policy, such as personalized items or digital downloads.
Cancellation Process
To request a cancellation, please contact us at [email address] with your order number and the reason for the cancellation. Our customer service team will review your request and provide further instructions.
If your order is eligible for cancellation, we will process the cancellation and provide a refund to the original payment method used for the purchase.
Refund
Upon canceling your order, we will process a refund to the original payment method used for the purchase. Please allow [number] business days for the refund to appear in your account.
Contact Us
If you have any questions or concerns about our cancellation policy, please contact us at info@katunduzm.com.
By making a purchase on Katundu, you agree to the terms of our cancellation policy.
