English
Effective Date: 1st May 2024
Thank you for shopping at Katundu. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as received.
- The request for a return must be submitted within 7 days of the delivery date.
Certain products may be excluded from our return policy, such as perishable goods or personalized items.
Return Process
To request a return, please contact us at info@katunduzm.com with your order number and the reason for the return. Our customer service team will review your request and provide further instructions.
Once your return request is approved, we will provide you with a return shipping label (if applicable) and instructions on how to return the item.
Refund
Upon receiving and inspecting the returned item, we will process your refund to the original payment method used for the purchase. Please allow [number] business days for the refund to appear in your account.
Return Shipping
You will be responsible for paying the return shipping costs unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as needed.
Exchanges
We do not offer exchanges at this time. If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order.
Contact Us
If you have any questions or concerns about our return policy, please contact us at info@katunduzm.com.
By making a purchase on Katundu, you agree to the terms of our return policy
