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We strive to process orders quickly; however, if you need to modify or cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for modification or cancellation.
Yes, we take the security of your personal and payment information seriously. Our website employs encryption technology and other security measures to safeguard your data
If you have any questions, concerns, or issues with your order, our customer support team is here to help. You can contact us via email at info@katunduzm.com or through our website's contact form.
We offer a hassle-free return policy. If you're not satisfied with your purchase, you may return the item(s) within 7 days of delivery for a refund. Please review our Return Policy page for detailed instructions.
We offer standard and expedited shipping options, with delivery times varying depending on your location and selected shipping method. Please refer to our Shipping Policy page for more information.
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
We accept various payment methods, including mobile money and other secure payment gateways. You can select your preferred payment option at checkout.
To place an order on Katundu, simply browse our website or the app and add the desired items to your cart. Proceed to checkout, where you'll be prompted to enter your shipping and payment information.
